Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@semotors.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@semotors.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@semotors.com.

If you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery of your order. All returns require a Return Merchandise Authorization (RMA#) number. Item(s) must be received in brand new condition including original packaging, parts and paperwork to be eligible for a Full refund.

Please be advised that buyers are responsible for covering the return shipping expenses or can choose the added 20% label convenience fee option

We do not accept returns of used items or new items returned more than 30 days after delivery.

Items returned without a Return Merchandise Authorization (RMA#) or Damaged/missing parts are NOT eligible for a refund.

Return Procedure

To get a RMA#, login to your account and click your order number in the Order Status Page. Click the "Return Items" link above the products you wish to return and choose a reason from the dropdown menu. Click "Submit" below.

We will call or email you within 1-2 business days with an RMA# and further instructions to process your return. Currently, SE Motors does not automatically generate RMA#s online.

Defective/Incorrect Items

If an item arrives damaged, defective or if you have received an incorrect item that you did not order, we will send you a prepaid shipping label to return the item.

Please follow the procedure outlined above to obtain a prepaid shipping label and a RMA#. Ship the defective item with the original packaging, parts and paperwork to receive an exchange or refund.

Exchanges

Please follow the standard return procedure and place a new order for faster processing.

SE Motors does not reimburse for labor, installation or any other direct or indirect costs related to the parts under any circumstances.