Inspect all packages immediately in the presence of the delivery person. Do Not sign delivery receipt until all items have been inspected. In the unlikely event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. Be sure to accept the package as is and notify firstname.lastname@example.org within 24 hours. We will file a damage claim and ship you replacement parts as soon as they are available. Retain all boxes and other packaging material, as package may be subject to inspection by the carrier. *Failure to comply with this policy may result in a denial of damage claim. Items damaged during shipping will be replaced. No refunds or credits will be issued. In the unlikely event that a shortage occurs, note the specific item(s) that did not arrive on the delivery bill and notify semotors. within 24 business hours. We will process the replacement(s) as soon as they are available.